Refund policy

Returns & Refunds

We want you to love what you ordered. If something isn't right, you can return it within 30 days of delivery.

This policy is in addition to your statutory rights. Under UK and EU consumer law you may cancel your order within 14 days of delivery without giving a reason; our 30-day policy gives you even more time.

Conditions

Items must be unworn, unwashed and in their original condition with tags attached.
For hygiene reasons, socks and opened underwear cannot be returned unless faulty.
Final-sale items are marked as such on the product page.

How to return

Contact us via our Contact page with your order number and the item(s) you want to return.
We will reply within one business day with the return address and instructions.
Send the item back with a tracked service and share the tracking number with us.

Refunds

Once we receive and inspect your return, we will refund the item price to your original payment method within 5–10 business days. Return shipping costs are the customer's responsibility unless the item is faulty or we sent the wrong item.

Faulty or wrong items

If your item arrives damaged, faulty or incorrect, contact us within 7 days of delivery with a photo and we will send a replacement or a full refund at no cost to you. In most cases you will not need to send the item back.